4.12 Sending an authentication code to a person

As an operator, you can send an authentication code to a person that allows them to authenticate to the MyID server and log on to the MyID Operator Client.

For more information on setting up MyID for authentication code logon, see the Configuring authentication codes for the MyID authentication server section in the Administration Guide.

To send an authentication code to a person:

  1. Search for a person in the MyID database, and view their details.

    See section 4.1, Searching for a person for details.

    You can also view a person's details from any form that contains a link to their account.

    For example:

    • Click the link icon on the Full Name field of the View Request form.
    • Click the link icon on the Owner field of the View Device form.

  2. Click the Send Auth Code option in the button bar at the bottom of the screen.

    You may have to click the ... option to see any additional available actions.

    You must make sure that you have the Send Auth Code for Logon option selected for your role in the Edit Roles workflow.

    The Send Authentication Code screen appears.

  3. Type any Notes you want to store in the audit trail about the operation.

  4. From the Delivery Mechanism drop-down list, select how you want to send the code.

    You can choose from:

    • Authentication Code Email – sends the code as an email to the person's configured email address. This option is available if the Authentication Code Email template is enabled in the Email Templates workflow.

    • Authentication Code SMS – sends the code as a text message to the person's configured cell phone number. This option is available if the Authentication Code SMS template is enabled in the Email Templates workflow.

    Note: The complexity of the code is determined by the Complexity option configured in the email template. See the Changing email messages section in the Administration Guide for details.

  5. From the Lifetime drop-down list, select how long you want the code to be valid.

    The options here are determined by the values saved in the Auth Code Lifetime for Immediate Use and Auth Code Lifetime configuration options; by default, the options are:

    • Expires 30 days from request – based on the default Auth Code Lifetime setting of 720 hours.

    • Expires 2 minutes from request – based on the default Auth Code Lifetime for Immediate Use setting of 120 seconds.

  6. Click Save.

    MyID sends the authentication code to the person, who can then use it to authenticate to MyID; see section 3.2.5, Signing in using single-use authentication codes.